Coronavirus - Information for Applicants and Offer Holders

We understand that many applicants and enquirers have questions about our next start dates. We hope that this page helps to reassure those who are yet to join us. We will be updating this page regularly should there be changes to the situation and government guidance.

For general information, visit here

All current students: please continue to check your university email for updates from us

I have been asked for documents but my institution is currently closed – does this mean I won’t be offered a place ?

We understand that institution closures may mean that you cannot provide the requested information. If you are experiencing difficulties, please contact us and we will advise you directly.

I am unable to book an English Test due to Test Centre Closures – what should I do?

We are aware that many applicants are unable to book tests. Northumbria accepts a wide variety of English tests and exemptions that may offer an alternative, including the QA Higher Education English test.

If you have specific questions about evidencing your English language, please contact us directly and we can discuss your options with you.

You can also find Covid-19 updates through the following links:

I would like to find out more or to book a QA English Test – how do I do this?

The QA English Test is still available to applicants who hold a conditional offer to study with us. If you have received your conditional offer and need to satisfy your English language requirement, please contact us to discuss your options.

For pathway applicants looking to study the International Foundation Programme or International Year One, the QA English Test is available to applicants who are looking to study on a combined CAS (Level 6).  This means that applicants are required to achieve an overall score of 5.5 with no component score below 5.5. Applicants that achieve scores below 5.5 will be required to provide a SELT in order to satisfy their English language requirement.

For more information regarding the QA English test, you can submit an enquiry here or you can call +44 (0)203 813 7170.

My course is due to start in October – will it?

We are continuing to monitor the situation and are currently reviewing the options for this intake and any changes to start dates. We are committed to ensuring the welfare of our students and staff and working to ensure continuity access to learning.

If there are any changes to start dates, we will update this page, and inform all applicants and offer holders at the earliest opportunity. Please continue to check your email.

I’m not currently in the UK and worried I won’t be able to travel to the UK in time for the start of my programme – will I lose my place?

We are continuing to monitor the situation. If you are worried about arriving late due to travel restrictions, please let us know as soon as possible and one of our team will contact you directly.

Are you still processing applications?

Yes. Our Admissions Teams are working remotely and continue to accept and process applications as usual. Due to the high volume of applications and enquiries we are receiving, there may be a slight delay.

If I pay my deposit and am unable to attend, will it be refunded ?

Our standard deposit refund policy, which can be found in the Terms and Conditions of your Offer continues to apply and we will of course refund your deposit in those scenarios.

In addition, if you are adversely affected by Covid-19, which impacts your ability to meet the conditions of your offer or your entry to the UK due to travel restrictions, we will also refund your deposit and discuss possible deferral options with you.

Where possible, we are offering applicants the opportunity to defer to a later intake or to commence their studies online, subject to approval.  If you decide that you would rather have your deposit fees refunded, you can contact us on +44(0)20 3944 6272 to discuss your options or to request a refund.

How do I claim a refund for my deposit?

Please e-mail refunds@qa.com, clearly stating the amount requested and the reason for the refund. UK Banking regulations require that the bank details/card details you provide match the account from which your deposit was paid. If the refund form is not completed in accordance with these guidelines, we will be unable to process your refund request.

 Will I be charged for withdrawing by deposit?

Yes, there is an admin fee of £150 payable for refunds.

Why will I be charged an admin fee?

We have incurred costs in servicing your application up to this point, for example screening your documents and interviewing you. The admin fee charged allows us to recover a portion of these costs.

How long will it take to process my refund request?

Please allow 3 weeks from submission of your form to transmission of payment. If your money is being sent to an account outside the UK, it will take a number of additional business days to reach your account, due to systems outside of our control.

Can I still talk to someone to find out about your courses and how to apply?

Yes, of course!

Our team are still on hand to help, whether you want to know more about the course, teaching, the city, entry requirements or any other questions about studying with us. All you need to do is call on +44(0)20 3944 6272 or complete our enquiry form, and we’ll call you back to talk through with you.

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